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FAQ List

  • All
  • Returns & Refunds
  • Delivery & Tracking Orders
  • Payments
  • Fair Usage Policy
  • Placing Order

Are there any hidden costs (sales tax, handling charges etc) on items sold by sellers?
Does masasouq deliver internationally?
How do I know my order has been confirmed?
How do I place an order?
I have placed my Order! What's next?
Is it safe to use my credit/debit card on Masasouq.com?
What are the delivery charges?
What is 'masasouq Advantage'?
What is a 3D Secure password?
What is Cash on Delivery?
What is masasouq Fair Usage Policy?
What should I do if my payment fails?
When and how can I cancel an order?
Why do I see different prices for the same product?
Why does the estimated delivery time vary from seller to seller?

Does masasouq deliver internationally?
What are the delivery charges?
What is Cash on Delivery?
When and how can I cancel an order?
Why does the estimated delivery time vary from seller to seller?

Are there any hidden costs (sales tax, handling charges etc) on items sold by sellers?
Is it safe to use my credit/debit card on Masasouq.com?
What is a 3D Secure password?
What should I do if my payment fails?

What is masasouq Fair Usage Policy?

How do I know my order has been confirmed?
How do I place an order?
I have placed my Order! What's next?
What is 'masasouq Advantage'?
Why do I see different prices for the same product?