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Please read all conditions below.
Please make your claims for "damaged items on delivery" or missing items within 24hours (without open the box) .
The following conditions apply:
• To return an item please call our Customer Care Centre at +974 7704 4244 or email support@masasouq.com
• All returned items must be in new condition, in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories.
• Goods must be complete, unused, and in new condition as received. If the box has been opened, we cannot return the item.
• If the goods are defective, please specify the defect. Please DO NOT write or mark anywhere on the product's factory packing or product itself.
• Pre-orders are nonrefundable and must be paid in advance as the items are specifically pre-booked for the customer who placed the pre-order.
• Refunds will be done only through the Original Mode of Payment